Subject: COMPLAINT AGAINST VODACOM AND MISLEADING A CLIENT

Good day

On or about May 2025, I received a call from a agent of Vodacom and he indicated to me that I qualify for a a reduced amount on my subscription. Where I am currently paying an amount of R1052, I will be paying an amount of R980. To my surprise when I received my airtime is was for R510 and i immediately phoned Vodacom Customer Care on the 1st July 2025 and the agent indicated to me that I will be an amount R1332. I indicated to him that I cannot afford this amount and the my contract must be changed to the previous amount of R1052 as I can afford the amount.

I find this to be misleading and for Vodacom to go ahead and increase your subscription without taking into account your expenses and affordability.

I would like to reiterate that I am not happy with this amount that is scheduled to go my banking account and I will be left with no money for food. As a diabetic i am have extra expenses as my medical aid does not cover my insulin in full. I l cannot afford this amount it is exorbitant and unaffordable and request that my contract be changed with immediate effect.

A very unsatisfied client. M. Smith ***