1 reviews | Active since Jul 2017
Subcriber Collections are useless and have no customer service!!!
<p>My account was hard barred due to non payment , I was unemployed and had no funds, now when im calling to settle the account they say my number is cancelled of the system complete,</p> <p>I spoke to Ashwin Abraham, Robin Liesengang, both are supervisiours but no one informed me that my number was going to be delted, I spoke to Ashwin on the 22 June . the manager Lubabalo Kwane also didnt return my call on the 22 June.</p> <p>My bill i paid every month withput faulting on my payment was on awerage R1600 every month and i paid on time every month , when i lost my job they say they cant help.</p> <p>they tried calling me in june and because i missed the call they barred my line.</p> <p>according to Robin ( who was eating while i was talking to her) says she is not compellled to help me, not compelled to give her contact number and not compelled to tell me why the deleted my number without telling me st.</p> <p> </p> <p>Please fix this immediately , i need my number back as i use it for business.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you Lubabalo Kwane for taking the time to listen and assist me with my query, its very refreshing to get a manager that listens and that can help.
I will make payment of the outstanding amount as discussed and he agreed to give me feedback regarding reinstaing my number.
Much apprecited.
Thank you Lubabalo Kwane for taking the time to listen and assist me with my query, its very refreshing to get a manager that listens and that can help.
I will make payment of the outstanding amount as discussed and he agreed to give me feedback regarding reinstaing my number.
Much apprecited.
Vodacom goes back on their word and now wants me to pay the full balance in 14 days, they initially told me i can pay R2000 now and the balance on the 31st of July.
They really have no interest in their customers , the refuse to give my num back unless the full balance is paid and they know i was retrenched and only started working month.
Really terrible, I use my number for work.
Vodacom goes back on their word and now wants me to pay the full balance in 14 days, they initially told me i can pay R2000 now and the balance on the 31st of July.
They really have no interest in their customers , the refuse to give my num back unless the full balance is paid and they know i was retrenched and only started working month.
Really terrible, I use my number for work.
CanVodacom hold my number back, surely non payment is a separate issue ???
CanVodacom hold my number back, surely non payment is a separate issue ???
