Sub-Standard Summerstrand Vodacom Customer Service

Pathetic service from most of the staff at Vodacom, Summerstrand franchise, in particular an employee called Nicoleene Koekemoer, who was not transparent with all information, especially before she sent my faulty phone away to the repair shop. Impassive, not an ounce of empathy in her, and quite frankly no customer relation s****s. I could find a friendlier face in the Chipshop opposite Vodacom. I finished a contract with CellC to upgrade to Vodacom. Big mistake. I ended up going to CellC for advice and help, as Nicoleene is as unfriendly and abrupt as our South-Easterly wind. I signed the contract on 13 Dec 2017, and in the first week it became clear that the battery did not last 24 hours. I took it back, but was told that it was my screensavers draining the battery...honestly? I was also offered to send phone away, but explained that I could not sit without communication over Christmas. I went abroad for work, but Vodacom assured me, that on my return, this problem would be fixed. Battery/phone faulty from Day 1, but they quoted me R1558.71 for the repair! For what? And a load of **** about Summerstrand Vodacom's responsibilty cease, when repair shop gets contacted. Getting ANY info out of the staff, was a mission. Finally they said the PA was Giorgia, but she refused to let me speak to the owner, Imtias. I never got the opportunity to speak with him, only to be stalled by Giorgio on a number of occassions. The only Vodacom employee to try and help was Monique. She was brilliant. Nicoleene needs to brush up on her customer s****s, and a smile would do her wonders! I am appalled and disgusted by this level of sub-standard lukewarm service, from a so-called reputable company. Take back your phone, and honour your commitment. I have not used that phone since August, yet I am still on a ridiculous contract, that was never really explained in a decent manner. Check the phone, and explain the true meaning of a warranty? CellC sit vir jule ore aan. MTN ook!