Sub standard services

As of March 2020 free minutes allocated to me have mysteriously disappeared.

After several calls and many hours wasted being given the run around between the : Retentions, Customer Service and Upgrades department I was told "Admin" has removed the minutes and there was nothing anyone can do. Because no one knows who "Admin" is. If "Admin" stopped a portion of their salary then I'm sure they would be quick to understand the "Admin" problem. When it comes to customer service they simply do not care enough to support their customers to resolve the issues amicably. I must have called over 10 times and still no resolution to the problem.

How can Vodacom suddenly change the minutes issued on a 24 month basis to 12 months. I was told the gentlemen who did the upgrade at the retentions department would call me. It has been 6 weeks and I am still waiting for a call.