Sub-standard product not worth value 4 money pai

Had Blackberry 9720 handset on 2 year contract. Took it for repairs 4 times because half the time it <br> freezed, had to be rebooted, was unresponsive or phone unswering button would not work when taking calls, would just go blank and had to take out and reinsert battery. The last repair took three months with <br> no one contacting me. Ihave not <br> had full benefit of the product i paid for and lodged complaint with <br> Vodacom again 4 times to be<br> compensated for this poor product <br> that i fully paid for. Instead one of <br> my queries was resolved by Ivon <br> Nditsheni Silima November, having lodged it on August