AL
Alison L

1 reviews | Active since May 2016

12 May 2016, 19:45

Sub-Standard Customer Service

<p>Visited the Vodacom Store at Vaal Mall, Vanderbijlpark with my husband on Wednesday 4th May to purchase a SIM card. After receiving abysmal customer service from no less than the Assistant Manager/ess, we shall not be visiting this store again unless we really have no other option. We feel it to be the height of rudeness for the store assistant to continue conducting a private conversation whilst barely acknowledging the existence of/interacting with the customers who are supposedly being assisted, to the point where we felt we were being a nuisance by even being there! </p>

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Replies (1)
Vodacom
Vodacom's reply12 May 2016, 19:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team

Best regards,