Stupidy from call center and retensions agent.

Still waiting on the correct cancelation fee without the airtime its pointless paying for airtime i wont recieve you cant charge me R250 for another 19 months if you dont even give me the airtime. unless you going to give me R250 airtime *19 then i will pay the R3000 + i want to cancel the contract and want the cancelation fee. i recieved a J1 with the contract. i am not interested in a vodacom contract anymore they do not give me the airtime i pay every month!!! i am taking it to the ombudsman and social media if i dont recieve the correct statement i have been trying to ge tthe correct amount for 8 months now. after 7 days of opening the contract. this is the worse SP ever. people in call center dont know what they doing they dont listen send the same bill everytime same for retensions train your staff then you wont loose customers. I JUST WANT A CANCELATION FEE OF THE J1 NOT AIRTIME ADDED