Stupidity is a crime

On the 8th of January 2022 I called vodacom fibre to inform them I will be relocating on my current premises to another house and the moving will be on the 31st January 2022..The service agent says the process of moving takes about 30 days so I’m still within I can start the process and they requested my new address and I provided it and she explained to me that my new premises uses vuma network as an the infrastructure and vodacom will only provide me with internet as I am and have been a vodacom client for more than 2 years ..I further asked the service agent that won’t my service be disrupted about this process until I move to a new home ‘She rep**** by saying no your current internet won’t be affected until you move ..And on the 13th/01/2022 a Corrioer service called me where am I they have a parcel for me and the new house is vacant I told them I haven’t moved to that address only moving month end of January and they asked me to give me current address where I am and I did that and I was promised that parcel will be delivered the following day which they didn’t…And when I get home my internet has been cut off and I called God know knows how many times for my line to be sent back or get assistance of why my line was cut off and I paid my hard earned cash and don’t have value for money or no services..I was also told the ticket is logged and it takes 48 hours to troubleshoot the problem and 48 hours passed and they still sing the very same song and my line still not on and I have to buy data whereas I paid for services that wasn’t delivered and misled by *********** service agent who I’m not sure why they are front line consultant when they can’t solve a simple issue as it was cut off by a person who didn’t follow or read instructions..I want my line to be back on and the phone recordings of those service agent who assured me my current line won’t be affected so I sue your incompetence and misleading people..I want my money back as you didn’t provide me with the services