CN
Carol N

1 reviews | Active since Jun 2016

04 Jun 2019, 10:39

STUPID VODACOM ROTA

I AM SICK AND TIRED OF VODACOM PEOPLE GIVING ME RUN AROUNDS. I HAVE A CONTRACT THAT I PAY R199 EVERYMONTH, FOR THE LAST 2 WEEKS I HAVE NOT BEEN ABLE TO USE IT BECAUSE OF THEIR STINKING SERVICE.

1. I PAID IN FULL BUT CAN'T USE IT BECAUSE SOMEONE CAN'T DO THEIR JOB. 2 WENT TO RANDBURG SQUARE BRANCH AND SPOKE TO SINDI. I DON'T THINK SHE KNOWS WHAT SHE WAS DOING SHE TOLD ME TO DO A SIM SWAP. THAT WAS SUPPOSE TO WORK IN FEW HOURS AND I PAID MY LAST MONEY FOR THEIR FAULT R65.00. AND LATER WAS TOLD THAT IT SHOULD WORK BEFORE 8PM. 3 I CALLED THIS MORNING AND SPOKE TO LINDA WHO TOLD ME THAT I HAVE TO WAIT TO CALL MY PHONE AND IT SHOULD WORK. AND I KEEP TELLING EVERYONE THAT THIS ROTA IS NOT WORKING.

I WANT THIS ROTA WORKING NOW. I AM TAKING THIS TO SOCIAL MEDIA THIS IS JUST THE BEGGINING IF YOU DON'T FIX THIS. I AM NOT GOING TO RUN AROUND OR GO T ANY STORE I WANT THIS FIXED

MAY NAME IS LIZZY BY THE WAY MY NUMBER IS **********

0
Replies (2)
Vodacom
Vodacom's reply04 Jun 2019, 11:05
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply19 Jun 2019, 13:35
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team