iR
imraan R

1 reviews | Active since Mar 2009

09 Apr 2019, 08:06

STUPID VODACOM ARE *******

I have contracts with MTN, telkom and vodacom. Vodacom is by far the most terrible . The call agents are arrogant and ***********.

I called in about a year ago to cancel one of my vodacom contracts. The agent offered me another contract in which I was to receive airtime and data. I think a year has passed now and I have still not received a single megabyte of that data The worst part is that I have made numerous calls to vodacom in this regard. I have been promised every single time that I will receive feedback. NOTHING!! NOT EVEN AN SMS. I am now consulting with my legal advisors about this. This is theft with arrogance. Yesterday I spoke to andile kloe (something like that) at cancellations. Systems were down. She gave me a big promise to call me when the systems are back on. Waited the entire day. NOTHING!!

TODAY I SPOKE TO THOGO DLAMINI IN CANCELLATIONS. SHE CUT MY CALL 2 TIMES AFTER WHICH I HAD TO WARN HER ABOUT NOT DOING IT AGAIN.

I WANT SOME ANSWERS FROM VODACOM. NOW!! DON'T EXPECT ME TO WAIT ANY LONGER. I'VE WAITED 1 YEAR ALREADY. VODACOM ARE ***** AND CHEATS. I'VE ALREADY WRITTEN TO ICASA

I AM NOW DEMANDING TO CANCEL THE CONTRACT AND I WANT A REFUND FOR THE DATA THAT I DIDN'T RECEIVE. STUPID VODACOM. I Expect a call from someone in management TODAY. IF VODACOM CARES ABOUT THEIR CLIENTS

And I'm saying for the 100th time Contact me on ********** 280 I use MTN not stupid vodacom. The stupid vodacom contract is for my old mother.

STUPID VODACOM

0
Replies (2)
Vodacom
Vodacom's reply09 Apr 2019, 09:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 
iR
imraan R's update09 Apr 2019, 10:02
Reviewer Update
Lousy response. As usual just palming it off. What do you mean thank you for making us aware of your complaint?!? You mean after all those hours I spent on the phone with vodacom you were not aware of my complaint?? 'get back to you in due course'. Now where have I heard that one before??! Pathetic So no one from management can give me a call. Vodacom network down? Try MTN. Much better. I'm not backing down on this one. Im going big. Remember this!