Stupid Vodacom

Vodacom is such one nonsensical peace of Network struuu... I'm trying to do a Sim swap and the stupid questions that they've asked to verify security or to confirm that I'm the owner are quite stupid and ridiculous, how can they ask me an almost 60yrs old woman about the plan that I'm using and if I ever changed my talking points what kind of a nonsensical questions are those, couldn't they verify my name surname, ID number, the numbers I usually call, now they are telling me that I have to go to the nearest vodacom shop, in this time of Covid you telling me I should expose myself to the people, and I should even drive to the mall just for a mere Sim swap but if it was those hooligans who always commit ***** and do Sim swaps without our consent, the stupid system that vodacom is using was going to allow them. I want my number transferred to the new micro Sim with immediate effect not this ****** stupid validation questions I was asked yeses damn it