STUPID SERVICE😡😡😡😡

I TOOK OUT A WIFI CONTRACT WITH VODACOM. THE DEAL WAS UNCAPPED, FEW MONTHS LATER I GOT A CALL SAYING IT WAS NO LONGER UNCAPPED. IT CHANGED FROM UNCAPPED TO HOME INTERNET 600GB AT 10MBPS. IN JAN 2024 I RECEIVED A CALL OFFERING ME A BETTER DEAL WITH THE SAME PREMIUM, I WAS UPGRADED FROM 10MBPS TO 20MBPS. I ACCEPTED THE DEAL, ONLY TO LEARN THAT MY DATA WAS DOWNGRADED FROM 600GB TO 400GB. WHAT KIND OF AN UPGRADE IS THAT? VODACOM IS A ****!!!! TO MAKE MATTERS WORSE, WHEN I CALLED THEIR CUSTOMER SERVICE I GOT THE MOST PATHETIC SERVICE 😡😡😡😡💔💔💔💔. AGENT #1: MASHEGO - CC YOU DESERVE 5 STARS💯💯💯, Agent #2 : SBU AKA MFUNDO MTHETHWA AT RETENTION DPT - ****😡😡😡 WHEN I TOLD ME THAT I WAS CANCELING THE DEAL HE OFFERED ME A BETTER DEAL WHIS IS 1TB AT 50MBPS FOR R499 PM AND A VOUCHER OF R1000 AS "COMPENSATION", HE PROMISED TO ME THE NEXT DAY AS HE WAS UNABLE TO FINALISE THE APPLICATION. HE NEVER CALLED😡😡😡. I CALLED AND SPOKE TO AGENT#3 - NELISIWE MEMELA WHO TOLD ME THAT THE VOUCHER WAS NO LONGER AVAILABLE, TOLD HER I'D RATHER CALL AGAIN AND SPEAK TO THE PERSON THAT OFFERED THE VOUCHER. CALLED THE NEXT DAY AND SPOKE TO AGENT #4 BY THE NAME OF GRACE, GREAT SERVICE 💯🙏💯- SHE TOLD ME THAT NELISIWE GAVE ME FALSE INFORMATION 😡😡😡, THE VOUCHER WAS STILL AVAILABLE AND IT IS PART OF THE DEAL 😳😳😳, KANTI WHY DID SBU LIE? 😂..... WAS SUPPOSED TO WORK FROM HOME TODAY BUT CAME TO THE OFFICE SINCE MY ROUTER WAS BEING DELIVERED. GOT MY PACKAGE OPENED IT, THERE'S NO SIMCARD AS GRACE STATED THAT IT CAME WITH A SIM CARD, EVEN WHEN I ASKED IF IT WAS A MUST TO GET IT. I CALLED THEIR CUSTOMER SERVICE TO ENQUIRE AND LEARNT THAT BOTH MY NUMBERS WERE BLOCKED BECAUSE I CALLED TOO MUCH😳😂😳😂 HEBANA!!!! I CALLED USING A COLLEAGUE'S NUMBER, SPOKE TO LUNGI (FROM AFTER SALE) WHO REFUSED TO PROVIDE HER SURINAME🙆♀️ I ASKED HER TO CALL ME BACK SINCE I WAS CALLING SOMEONE'S PHONE, SHE TOLD ME THAT SHE WON'T BE ABLE TO CALL ME RIGHT AWAY AS THEY'RE EXPERIENCING HIGH CALL VOLUMES. ASKED TO TELL HER MANAGER THAT SHE'S GOT AN IRRATE CUSTOMER WHO'S BEEN TRYING TO GET THROUGH TO THEM FOR MORE THAN AN HOUR. SHE SAID SORRY "I CAN'T"..... TO VODACOM if this is what you call "GOOD CUSTOMER SERVICE" hay you don't know how to treat customers. Do you know what "TCF" is?