Stupid Request, No Assistance...

So yet again I'm waiting for Vodacom. I'm sending email after email... No response, still awaiting a phone call to assist me with the statement. Every month that goes by the amount that needs to be paid just goes up, because of your lack of communication.. All we want to do is settle the deceased's account. 4 Different numbers 4 different amounts we only need these amounts separated. THAT'S IT??? I