Stupid network- worse staff!

I've been a Vodacom customer for as long as I can remember, and used to give them the benefit of the doubt, but I've slowly moved my contracts away from them as they've come up for renewal - the past two weeks have just confirmed my actions.

We have an overseas visitor with us for 6 months and they required a contact number whilst visiting... I have a number (used to be a contract but was cancelled due to Vodacom's poor attitude and sheer ineptitude - but that's a story for another day!) that I kept active precisely for this type of event. The sim card was too big for the handset, so we requested a Sim-Swap, and that's where the fun began. The line should be active in 3-4 hours we were told - a week later the line was still as useful to us as a stone. We went back to the store where we were told that the sim card was potential faulty, card was replaced - again 3 - 4 hours were promised - now nearly a week later, still a stone!

I called Vodacom's 135 helpline - Useless, F-ing Useless..!

Vodacom please wake up, you are really the most disappointing network out there.