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CF
Carmen F

1 reviews | Active since Aug 2017

21 Oct 2019, 11:12

Stupid network seriously

Hi

I am on prepaid. my number was working yesterday perfectly fine and all of sudden today i cant receive calls neither make calls. if i try to phone out it says my number has been suspended how can that be when i am on prepaid please can this be fixed immediately !!!!! please dont phone my cell as it doesnt work.

0
Replies (3)
Vodacom
Vodacom's reply21 Oct 2019, 12:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply21 Oct 2019, 12:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 Nov 2019, 12:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,