1 reviews | Active since Aug 2016
Stupid *********** agents at Vodacom Call centre
<p>I have never experienced such horrible service, I am wondering where vodacom gets it's employees. For the past 3 months I have been calling them to advise that they should stop the debit order on my acc and everytime when I put the phone down I am being assured that it has been done, until the 1st of a new month when a debit order goes of on my account again. I had to pay my bank almost R500 in bank charges due to this the service is **********. Friday evening I called the call centre to activate my Airtime transfer option as my daughter needed airtime then I was informed that my Acc is in areas after I dealt with it with 7 call centre agents. I dont owe this stupid company one cent in actual fact their stupid employees should re-imburse me for all the bank chargers I had to pay due to their incompetence and stupidity. Malerato, and Lesego from Friday evening was the worst of tge lot. I will be using all platforms to complain and get my friends and family to help me do so. Enough of poor service I am a paying customer!!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
