MD
Mariza D

1 reviews | Active since Aug 2016

22 Aug 2016, 09:40

Stupid *********** agents at Vodacom Call centre

<p>I have never experienced such horrible service, I am wondering where vodacom gets it's employees. For the past 3 months I have been calling them to advise that they should stop the debit order on my acc and everytime when I put the phone down I am being assured that it has been done, until the 1st of a new month when a debit order goes of on my account again. I had to pay my bank almost R500 in bank charges due to this the service is **********. Friday evening I called the call centre to activate my Airtime transfer option as my daughter needed airtime then I was informed that my Acc is in areas after I dealt with it with 7 call centre agents. I dont owe this stupid company one cent in actual fact their stupid employees should re-imburse me for all the bank chargers I had to pay due to their incompetence and stupidity. Malerato, and Lesego from Friday evening was the worst of tge lot. I will be using all platforms to complain and get my friends and family to help me do so. Enough of poor service I am a paying customer!!! </p>

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Replies (1)
Vodacom
Vodacom's reply22 Aug 2016, 09:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team