ZP
Zikhona P

1 reviews | Active since Jun 2017

26 May 2018, 14:54

STUPID BILLING ERROR

This the second time I am writing here about this organisation,Its really annoying because i dont have time to come write on this site everytime i need a simple thing done. My lines are locked due to to an outstanding account, I went to Vodacom Sandton to pay the whole amount outstanding and i was told my lines will be opened in 4 hours. Today they are still not opened. I went to the vodacom online and logged in, it showed i owe 0.21,I then went to Eastgate Vodacom and i paid 0.30 and I was told the same thing. Guess what,now i just logged in on the website and its showing i owe 0.42...THIS IS NONSENSE AND I AM SICK OF THIS UNPROFESSIONAL NETWORK THAT CALLS ITSELF "A LEADING NETWORK"...SUCH A SERVICE IS A LOW BLOW...I HAVE LOST ON A LOT ALREADY FOR THE WHOLE WEEK WITHOUT RECEIVING CALLS...WHATS THE HELL IS THIS NONSENSE...I WANT MY LINES OPENED NOWWW..

0
Replies (2)
ZP
Zikhona P's update26 May 2018, 15:01
Reviewer Update
AND PLEASE DON'T SEND ME THAT STUPID RESPONSE ABOUT A CONSULTANT THAT WILL CONTACT ME IN DUE COURSE...I NEED THIS SORTED TODAY,NOW NOT ON MONDAY,CANNOT WAIT FOR THAT LONG AFTER IVE PAID MY MONEY
Vodacom
Vodacom's reply26 May 2018, 21:00
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,