LC
Lungile C

1 reviews | Active since Feb 2024

25 Jun 2025, 11:33

Stupid and Fustrating TOBI AI

I'm sooo frustrated with the process to getting to the customer care consultant. I have been dialing 153, 082 135, ***4, 082019, 136, every number I can think of but all the consultants I have spoken to form other departments still take me through to Tobi. I have a pressing issue and speaking to an AI is **** frustrating asking stupid questions that I didn't call in for than hungs up MY call. Can someone call me from the customer care department.

0
Replies (1)
Vodacom
Vodacom's reply25 Jun 2025, 11:58
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team