1 reviews | Active since May 2017
Stupid addons and contract changes! They just bill you no matter what!!
We have been a client for over 15 years and I am sick to death of Vodacom changing their mind and billing how they feel like it! We upgraded 3 contracts for our children and each month they get money on their phone. The consultant then said that I can set up a reoccurring data purchase that will come off of their monthly airtime, so then I don't need to worry about purchasing data for them. Apparently, this is not how it works. The reoccurring data has been charged separately to our bill! So now we are in arrears! I am furious! And when you phone for help, all we are told is that is not how it works? Holy **** I just did what was suggested to me! When we upgraded my contract too.... We got a phone call a little while after telling us that I buy a lot of extra data ... they want to give me extra data... at NO EXTRA COST. I was naive to think this was true... because they billed us at the end of the month!!! I am so sick of this!! I just want my contacts back to what they were and the extra stuff off but no one will help because we are in arrears! We are only in arrears because one person tells us 1 thing and another person tells us something different!
Calling the free helpline does not help..
We have done it numerous times. We paid the outstanding amount.
And we were assured that the account would now be rectified.
Only to get our bill this month and NOTHING has been rectified!!!
We are AGAIN in arrears and I am furious!!
The one contract was migrated without permission and there are extra fees that are not acceptable. I need this rectified.
stop PHONING FROM SPAM NUMBERS THAT GET BLOCKED. Each time we think Vodacom is phoning it is just a robot telling us the account is in arrears!!
Kelvin is on difficult shifts so we need to be contacted when he is not underground.. He has sent letters and given permission so many times so that I (his wife) can handle the account on his behalf but that doesnt even get done!!
How is this okay?? How can you just do as you please??
I need this sorted out as soon as possible because we can not continue like this.
This week (15th Nov to 19 Nov) Kelvin will be available on *** from 9am - 12pm
Please get his permission and verify and then speak to me Chantelle on ***.
You will see they are the same contract owner. I am the one sorting it out.
Thank you!!!!!
Calling the free helpline does not help..
We have done it numerous times. We paid the outstanding amount.
And we were assured that the account would now be rectified.
Only to get our bill this month and NOTHING has been rectified!!!
We are AGAIN in arrears and I am furious!!
The one contract was migrated without permission and there are extra fees that are not acceptable. I need this rectified.
stop PHONING FROM SPAM NUMBERS THAT GET BLOCKED. Each time we think Vodacom is phoning it is just a robot telling us the account is in arrears!!
Kelvin is on difficult shifts so we need to be contacted when he is not underground.. He has sent letters and given permission so many times so that I (his wife) can handle the account on his behalf but that doesnt even get done!!
How is this okay?? How can you just do as you please??
I need this sorted out as soon as possible because we can not continue like this.
This week (15th Nov to 19 Nov) Kelvin will be available on *** from 9am - 12pm
Please get his permission and verify and then speak to me Chantelle on ***.
You will see they are the same contract owner. I am the one sorting it out.
Thank you!!!!!