Stupendously bad Vodacom signal and customer service

We stay in Harkerville, Plettenberg Bay. Ever since we moved here 2 years ago the cell signal has not been anything to write home about. We acquired a router and external directional antenna on a MTN month to month subscription through a local company. Unfortunately the MTN signal became very weak after about 3 months, after which we switched over to Vodacom as my wife and I both had data contracts there. The Vodacom signal strength wasn't very good, but good enough for work (which we both depend on very much to earn a living) and private purposes. Downloads at around 7mbs, uploads about 1mbs. Not a rocket, but usable. Then around the 23rd July 2025 the cell tower was off for a day, and when it came back on the signal was really terrible. Downloads at about 2mbs, uploads at 0.3mbs. Even sending text messages are a headache. It has been like this since then. Trying to phone in to log a complaint is akin to phoning Santa for your Christmas order. I have logged a complaint at the local Vodacom shop to no avail. On the 23rd November 2025 I sent Vodacom Customer care a Message via Facebook's Messenger service. Their consultants and technicians have contacted me on and off about the issue with no real results. At some stage during this Vodacom closed the Connectivity complaint because their technicians couldn't connect to me. Go figure.... The last consultant said she will apply for a 50% reduction on my data contract. Still no answer from anybody at Vodacom after that. The last correspondence from them was the 11th November 2025. In the meanwhile we have had to get a Telkom contract that is costing us an additional R300 per month (and which is working better that Vodacom ever has here). We are basically wasting R630 for data we cannot use or transfer and Vodacom is just nowhere to be found. There are other people in the area who are also struggling a lot with the Vodacom signal and have lodged various complaints through different channels. Is this truly the level of service I have to endure as a loyal and paying customer for the past 25 years? Absolutely pathetic does not describe this service... I am truly considering closing all my Vodacom accounts as they come to the end of their terms. What would my next move be? a Complaint at Icasa?