MK
Mikel K
1 reviews | Active since Aug 2015
08 Feb 2019, 19:43
Stung by a wasp
I bought R165 airtime to bring the total to about R185. A few days later when I wished to convert it to data, there was only R100 left. Apparently I "subscribed" to "subscriptions" Mobile Academy and Game On. But I never did that. The call centre agent said I must have clicked on a "pop-up". I double checked my phone. "Popups" are disabled. So how does this happen? I phoned the call centre to ask them to block all future wasp "services". i was ignored. I would like to know what "service" I am supposed to be receiving. It seems such a mystery. Nobody seems to know what is going on. It seems like its just a scan, and they want to keep you in the dark. The less you know the better. Disgusted.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Feb 2019, 11:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Feb 2019, 11:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Feb 2019, 12:14Dear Mikel,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Feb 2019, 12:14
Official
Dear Mikel,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query.
Regards,
Vodacom Consumer Website Team