1 reviews | Active since Nov 2017
STUGGLING TO CANCEL CONTRACT
I have requested a cancellation quote , paid the cancellation fee , sent it in with all the necessary documentation after 3 months I am still being billed and my contract is not cancelled . I have phoned in numerous time to solve this issue, first they confirm that it is cancelled but however when I phoned in today it still isn't cancelled . Every month I have to pay for a line that I don't have use of and I can't seem to get this contract cancelled .
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Jacqueline,
As per our discussion, feedback was provided and the matter has been resolved
Apologies for the inconvenience caused.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Jacqueline,
As per our discussion, feedback was provided and the matter has been resolved
Apologies for the inconvenience caused.
Regards,
Vodacom Consumer Website Team
Best regards,