1 reviews | Active since May 2017

08 May 2017, 13:24

stuggle to cancel contracts

<p>Hi, i have 2x vodacom contracts, when expired october of 2016 i went to Postmasburg Vodacom and filled in the cencellation forms and they have faxed it to the cancellation department infront of me. Little over a month ago i saw im still paying for these contracts so i went to the vodacom shop in postmasburg again on 6 April 2017 to give notice again and the lady sent them out again and emailed the cancellation department. Today 8 May 2017 it should be done and canncelled and my last payment was made 1ste of May. The shop lady gave me the cancelation department number so i can also follow up, after i phoned them they said they have no record of this cancellation so they added the canncellation again so now i must pay a bill agian end of this month. Vodacom cost me alot of money now sins my fist attempt. I will not recommend them to anyone as they have very bad communication between there shops and main offices. Very un satisfied and dont want to pay this last payment. I made it clear with vodacom but the consultant can not assist me anymore he said.</p>

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Replies (2)
Vodacom
Vodacom's reply08 May 2017, 13:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 May 2017, 08:39
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart