Stuff need training Respect and customer care

I called Vodacom customer care regarding my under age restrictions and she told me to go to the closest Vodacom shop with my ID well the have all my details and I have contract with them which means I’m over 18

and I went to the highveld mall Witbank I enter the shop I didn’t no were to go becouse it was my first time in the shop i saw people going up and down I sit down without even asked by no one to help I sow poeple called by numbers asked one of the stuff well I was ignored!! she told me I must get ticket to queue

My number called. I explain to the Vodacome customer service my problem she told me to call accounts department on this no ********** and she said this people want us to do they job!!!! ?well she is wearing uniform of Vodacom Y!!! and I did call the number it give’s some options to choose yes I did but it transferred me back to customer care 135 I explained my poroblem again she told me she will ask team leader well I was holding for more than 20 to 30 minutes she referred back to the shop and asked to call customer care if they not sorting this issue

I went to the shop again this laid she was willing to help but she didn’t no how to removed the under age restrictions she call Vodacom head office nothing was removed and she told me to go ask the technician in the shop Still no help I left the shop with no smile ‘ till now I can’t shop on line I can’t do anything with my data becouse it’s blocked no one in Vodacom willing to help since last months I thing ur stuff need more training respect and customer care training please

Anyone from Vodacom to help this restrictions remove please