AN
Adri N

1 reviews | Active since Jul 2015

17 Dec 2021, 16:22

Stuck with Vodacom contract for the rest of your life??

Wish there was a minus 5 star. It seems that once you have entered into a Vodacom contract you are stuck with it for live. I tried over 3 times already to phone the cancellations phone number only to either get a robot response, or the phone being 'answered' with people that keep on talking with each other in the background and no-one answering the actual call. There doesn't seem to be any other options to cancel a contract, but they are very quick to phone you time and again to sell new contracts over the phone.

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Replies (1)
Vodacom
Vodacom's reply18 Dec 2021, 12:25
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team