Stuck with a contract not asked for ...

Does Vodacom feel no shame copying and pasting the same generic response to all complaints they receive and not helping with a resolution?

Yet customers must pay the debit order

"Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team "