Stuck with 2 numbers because of poor service

I went to Vodacom4u shop to do an upgrade. The nice lady Florance assisted me, she was friendly and all. My request was quite simpe. Wanted to do an upgrade and asked if its possible to move the contract on my primary number and I was told YIP, Very much possible. Was given a new microsim to do the simswap and was told it will take +-24 for it to be active. 2 days later I called Vodacom customer care and asked why the new sim card is not yet active and was told that there was no simswap done on my number and that I need to go back to vodacom4u to get this done. Same day I went back and the same lady assisted me. She apologised and I forgave her. Few days later Vodacom deducted money from my bank account but still havent recieved the airtime for the new contract deal. A month later I went to Vodacom in Brooklyn and enquired about my issue. Was told to go back to Vodaworld to get them to reverse and move the contract to my primary number which I did but the guy who assisted me at Vodacom4u told me Florence made a mistake and she knew what she should have done on the 1st go but she didnt and now there is nothing they can do as it has passed 30 days. Now I have to pay penalty fees.....