Stuck Overseas no Help activating Services for Husband - Shocking and Heartless!!

My husband flew into Africa yesterday. The roaming Off does not work via SMS. so he asked me to call in and have it sorted out as he is unable to call in. Call center and the team leaders refuse to help me saying that he must call in, How does he call in if his services are deactivated.

SHOCKING!!!! That a customer can be stuck overseas, cannot call and when his wife calls, you guys refuse to assist me.

This is a warning to EVERYONE that if you go overseas, Vodacom is not going to help you activate your services. And if you have an emergency, and you ask family or a friend to call in for you, they WILL NOT HELP!

Disgusting and shocking that they are so careless. In the event that he is in an emergency situation and cannot get help, I will be holding Vodacom PERSONALLY responsible.

I will be taking this further and putting in a formal complaint.