NB
Neil Blackmore-Reed

1 reviews | Active since Apr 2017

07 Apr 2017, 10:39

Stuck in Groundhog Day loop

<p>For anyone who's seen the movie, you'll know what I mean. I wake up every morning and it's back to square one. EVERY morning I call a Vodacom call centre agent to tell them that my line/s have been ********ly softlocked. EVERY time I tell them to remove/delete ANY limits set on my account; a process that I went through with Vodacom many moons ago. (I've been a contract customer for 20 years and haven't defaulted on a single payment regardless of the size of the bill. They don't have the right to tell me how I can or can't spend my money.) and EVERY night at about midnight I get the same SMS to tell me I've reached my limit and my account is softlocked. </p> <p> </p> <p>Vodacom, NOW I've reached MY limit!!!! I'm at the end of my tether with you. I can't handle the incompitence anymore. How am I supposed to run a business without comms??? FIX IT!! FAST!</p>

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Replies (1)
Vodacom
Vodacom's reply07 Apr 2017, 11:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,