Stuck in a rut.

I am increasingly displeased by the inflexibility of my contracts with vodacom.

I converted my number to a contract, from prepaid, earlier this year. I was advised not to take up to large an amount so as to gauge my usage at first.

I did this from April and have since determined that I need a slightly higher amount than what I am currently getting.

I called vodacom and was told that I could only increase my subscription in 2021. Apparently this information was in the agreement that I agreed to. (On a side note, I went through the information on the website as well as the booklet I received and I could not find it)

When I suggested that I cancel my contract and open a new one I was told that I would be liable for 75% of the remaining contract payments.

I do not get the business sense behind no allowing customers to make a greater commitment to vodacom. I do not appreciate that I have to be stuck with a product that is inferior to my needs when the service provider has products that are more towards my inclination.

This is just not fair.