Strugling to Get Invoice on time during the month

Over the last 4 months since my upgrade of my Vodacom account, I have been battling to get the Vodacom invoice on time. To enable me to claim back from my company my cell phone expenses.<br> It usually starts off with customer care who tries to transfer me to the accounts department, (I still need to speak to them, maybe hopefully within this millennium) as the call is reverted to another customer care person. Who asks the same security questions? Just to have my blood boil out of frustration in not getting the help I requests.<br> Today I did not speak to Jena at the customer care division as she just dropped my call. Then I got hold of Lenabe who actually seemed concerned and transferred me to the accounts departments just to end up back at customer care where I had to repeat the security questions to Norma. I told Norma my problem in getting the account late. She investigated the problem on the Vodacom data system and her reply to me was that the electronic selection of e-bill was not selected. Her opinion for the reason why I were not getting my bill on time. The funny part is that for the past 4 month I have probably spoke to 7 different people