STRUGLING TO GET APPROVED

Good day<br> <br> I have app**** for a extra line on a contract then after mailing all paper work to [Email Removed] like 7 or 8 times and under different ref numbers. i got a contract with game mokopane so game made a mistake in the phone they gave me like 2 times and i said cancel the contract and apply for a new line please do things right?<br> <br> TODAY AGAIN VODACOM SAY THEY DONT HAVE MY DOCUMENTS???<br> <br> IT BEEN 2 WEEKS NOW???