RP
Reenen P

1 reviews | Active since Jul 2014

31 Jan 2017, 09:12

Struggling with new contract

<p>I honestly hate reviewing a company on this site, but it seems to me that i'm out of choices, and since i can't contact Vodacom through Facebook, this seemed like the best place to do so.</p> <p> </p> <p>I have 2 contracts with Vodacom, which has never been paid late and Vodacom has never had a problem with me before. So last week i tried to apply for a 3rd contract and i was decline. No one called me to say it was decline, i had to call Vodacom to hear when my phone will be delivered. Upon asking why i was declined, I was transfered to the credit and Finance department. They confirmed that there was nothing wrong on my account and that no amounts are in arrears. They advised me to apply again.. Exactly the same story. So yesterday i tried for a third time, and everytime the consultants say they will call you back but never does. They could see i was declined and said they will find out for me and call me back within an hour.</p> <p> </p> <p>So please vodacom, please look into this, since i really want a third contract.</p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply31 Jan 2017, 09:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RP
Reenen P's update14 Feb 2017, 06:23
Reviewer Update

Hi Vodacom Consumer Website Team

It's been two weeks, and unfortunately i've not heard anything back in this regard.

Please contact me

kind regards