Struggling with my billing - Need help - I***-8

<p>Good Morning,</p> <p>I have some problems with my billing.</p> <p>In July 2016 i upgraded one of my contracts over the telephone with vodacom.</p> <p>I upgraded to a samsung s6 that comes with a free samsung gear 2 watch.</p> <p>Nobody however mentioned over the telephone that i had to pay anything in addition to my contract amount.</p> <p>But at the end of that month vodacom deducted +- R2900.00 from my account (i normally pay only about R 900.00 for my account), i reversed the debit order at the bank as no one told me about this amount and i could not afford it at that stage. I am not going to pay this amount, because i do not understand why i have to pay anything additional to my account??</p> <p>I have spoken to Vodacom two times now to try and make a payment arrangement for the other money outstanding on my account, as the big debit order in July 2016 seriously *****ed things up - Vodacom didnt do any debit orders after that again. - And i realised it too late, and now i am R 5000 outstanding.</p> <p>Can you please just contact me via e-mail as my work does not allow for us to be on the telephone for personal ********** have been a loyal Vodacom customer for many years now and my account has never been in arrears.</p> <p>I need your help urgently.</p> <p>Thank you very much.</p> <p>Leone Loots</p> <p> </p> <p> </p>