Struggling with a new contract - no help from consultants

App**** for a contract 3 weeks ago. Got an e-mail (with no attachments even though the mail referred to the "attached") that the application was successful. After 2 weeks I phoned in to try and find out what is going on. After 4 days and speaking to numerous consultants - each promising to phone back the same day - the feedback is that the debicheck mandate failed to reach the bank. This is obviously a Vodacom system issue as I've approved other company debicheck requests without any issues. Another week later and I am in the same place, no-one giving me feedback. Maybe it is a blessing in disguise that I don't take up a contract with Vodacom because judging by the service I've received so far...... Oh, and also, an e-mail that I've send to their customer support came back and said "this functionality has been moved to our bot Tobi" - when I engage with Tobi it asks for my cellphone number. Obviously not a customer yet and that is the only feedback I get from the bot - I am not a customer and it cannot help me. So a potential customer like me needs to contact WHO??? for assistance? The consultants? I've spoked to 7 consultants so far, no one called me back after promising to do so!