1 reviews | Active since Jun 2016

08 Jun 2016, 15:23

struggling to stop a canselled contract

<p>I had this vodacom account (contract) for 24 months. It was for a topup on data and a laptop.</p> <p>The contract expired on 13 Feb 2016.</p> <p>I gave notice to vodacom to cancel this contract on end of Feb.</p> <p>I send another mail after some day because vodacom did not reply or confirm acknowledgement.</p> <p> </p> <p>up to now, June 2016, vodacom is proceeding to debit my bank account on this mentioned contract.</p> <p>This vodacom contract is no longer in use, the simcard was filed in the dustbin.</p> <p>But I still paying for nothing. For a none dut !!!!</p> <p>What procedures must I do now ??? I have sent some more emails to vodacom customer care, and the only confirmation is of the computer receipt of email.</p> <p> </p> <p>Media, papers, legal aid, bank stopping that debit is the next steps.</p> <p>vodacom is very bad, not to recommend, very bad, *****ing money.</p> <p>vodacom is no good, no good. Media, here I come.</p>

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Replies (2)
Vodacom
Vodacom's reply09 Jun 2016, 05:29
Official

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

's update09 Jun 2016, 12:57
Reviewer Update

is good. a consultant did contact me, and the contract was cancelled.

He confirmed that the contract did expired in Feb 2016.