Struggling to porting out of Vodacom

On the 31st I requested to port out of vodacom after a few problems with their billing and disappearing data. It is the the 9th January 2020 I am still with vodacom. I even went back to request again on the 7th January 2020 to port out and today 09 January 2020 they have not released my number. The call center is so loud and unprofessional and the agents are not helpful either. I do not have the names of the people that were assisting me as the background is loud. You struggle to hear each other. I just need vodacom to release my number and we can go our separate ways.