Struggling to obtain Itemised Billing

For over a year i had been receiving my itemised billing in CSV format. Suddenly from January 2016 this cannot be supp****. Numerous calls to customer service is just a waste of time as only PDF format can be supp****. Due to not receiving the CSV format, I am unable to claim for business calls made since January 2016. I am still billed for the service but Vodacom is not meeting my service requirements. No notification was provided by Vodacom that the CSV format will no longer be available. Customer service is now pathetic. If Vodacom is unable to meet with my request by COB tomorrow, they must allow me to cancel my contract in order for me to move over to MTN who can supply such itemised billing.