Struggling to get proof of purchase

<p>I logged a call to Vodacom last month requesting a proof of purchase for a Tablet that is used by my son for schoolwork. The screen on the tablet is cracked and I want to claim from Samsung ADH for it to be fixed. Vodacom asked me to send proof of ID and a letter to do****** and when I wasnt assisted on that email they asked me to send the do***ents again of which I did. Eventually I received a do***ent with no make and model, no IMEI number or anything that Samsung ADH can use to ascertain date or proof of purchase. I just called again; dealt with someone who is not willing to help me and she said she is gonna log another call and I will have to wait another 48 hours!! I cant wait that long as I am currently renting a tablet for my son in the meantime. This is totally unacceptable!!!!! I need help asap!!!</p>