1 reviews | Active since Aug 2017
STRUGGLING TO GET NEW CONTRACT AND UPGRADE SINCE MARCH
<p>My woes started end of March already! I was due for a phone updgrade. Went to Vodashop Potchefstroom to arrange for current number on a personal contract to be transferred to business contract, so I can get an upgrade. Supp**** stacks of paperwork ie 3 months business bankstatements, business registrations docs, certified ID's, letters of approval etc. Paperwork accepted and received instruction to wait untill end of April for account to be transferred before I upgrade. Return end of April, account not transferred... Staff instore lodge another transfer request, I get a paper printout showing the request has been approved. Now, again wait another month for transfer to happen before I can upgrade. Return end May. Again account not transferred to business name. What now??? Staff informs me that it is usually a difficult process (why didn't they tell me that to start off with, 2 months have passed), I get instruction to cancell existing contract on personal name, wait untill it goes onto prepaid, and then take out a new contact from scratch on busniess name, and they "simply" migrate prepaid number to new contract. I have no choice. Contract cancelled, wait another month.... Enter beginning of July. Apply for new contract on business account. Credit declined (via Experion) because I apparently owe ABSA R44 on a credit card, of which full balance was paid of the week before, but because ABSA only update their credit records once a month, I am declined a new contract on back of R44 which has already been paid. Wait another 3 weeks for ABSA to update their record so I have a "clean" credit rating. ABSA credit account has subesquesntly been closed and I will never do business with ABSA again. OK, now I ready to get my upgrade - this is the 28 thJuly (remember, we started end of March). I'm super excited, have chosen new phone and Red Select package, all data gets transferred to new sims, all ready to go. Oh no, problems still not over, why am I not surprised! Vodacom now is struggling to migrate prepaid number to my new approved, signed and sealed business contract. Manager and staff instore tell me, there's a new policy, they only do migrations on the 7th and 14th of each month. Again wait untill 7th August. 7th come 7th goes and guess what - STILL NO MIGRATION!! Manager and staff intore tell me their hands are tied, they show me endless logged telephone calls and emails, and headoffice operations fail to activate my transfer from prepaid to business. WHAT AM I TO DO NOW????? </p> <p>And best of all, there's nowhere else to go - CellC and Telkom have too poor coverage and MTN *****s your data.</p> <p>PLEASE CAN SOMEONE FROM VODACOM HEADOFFICE SORT OUT THIS MESS?????</p> <p>CONTACT THE MANAGER AT VODASHOP POTCHEFSTROOM MOOIRIVER MALL IMMEDIATELY!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Belinda,
Your matter is addressed.
Regards,
Cassandra
Dear Belinda,
Your matter is addressed.
Regards,
Cassandra
