Struggling to get my order delivered/bad service/no communication

I tried to do an online upgrade on 20/6. As i was not successful I phoned in, spoke to a Melisaa, which gave me excellent service. About a day later a lady phoned me regarding my online application , I told her she can remove that application since I already phoned in to do an upgrade. I spoke to Melissa again on Thursday or Friday to confirm my order and she told me everything is fine a consultant should phone me during the course of the day.

This morning I phoned Vodacom and wanted to know when I will receive my phone - the lady told me MY CONTRACT WAS CANCELLED????? REALLY???? HOW STUPID ARE THESE PEOPLE!?

IF I DO NOT RECEIVE MY NEW PHONE TOMORROW I WILL CANCELL MY CONTRACT WITH VODACOM AND GO TO ANTHER SERVICE PROVIDER. I WAS PORMISED A PHONE WITHIN 3-7 WORKING DAYS, AND THIS IS WHAT I EXPECT. I DO NOT HAVE TIME OR PATIENCE FOR *********** IDIOTS.

Thank you

Tarita Pace