STRUGGLING TO GET ACCOUNT CLOSED!!!

<p>I have phoned vodacom, asked for a settlement letter, completed it, got a cancellation email back as confirmation, and after two months they start billing me again. Talked to a guy at vodacom today, and he is like,</p> <p>email me the original settlement letter and we will start working from there. I feel I have done all of this, they should have it on their system. I work during their office hours, and cannot spend more time on this unorganisedness.</p> <p>As a guy that understands how a corporate bussiness should function, I can honestly say I did not see this struggle coming from Vodacom. In the meantime, my credit rating gets a punch in the nuts every day.</p> <p> </p> <p>Best part is, I work abroad, and did not even use that number or any of that credit I get on that Top Up account in the last 12 months..</p> <p> </p> <p>But that will never get me any credit, or get my now bad credit rating fixed.</p> <p> </p> <p>The irony of life: to vodacom it seems, you as consumer are just a number..</p>