Struggling to do a contract sim swap

Dear Vodacom I hope this is the only way to be assisted. One of my contract sim cards i have with you was ****** on the 17th of March 2023. I then have been trying to have a sim swap done since the 22nd of March with no luck. I first called your customer care line only to be told i couldn't be assisted then and they promised to call the next which never happened. Today which is the 25th of March i first went to Tshwane Regional Mall Vodacom Shop in Mamelodi. The lady told me she could not assist me as the system was not doing contract sim swaps. I then called customer imer services and was told after 30 minutes of being on the line that I need to go back to a Voda store for assistance. I changed shops and went to Denlyn Voda Store. I sat there for a good 10 minutes only to be told the system for contract sim swaps is offline. I asked them to contact customer care and they flaty refused and was told they are just but a franchise. Now this is a service i will have to pay for but cannot use as I cannot be activated back. Please assist in this regard as this is totally not on and unfair. If one doesn't pay you cut off services but now am paying for something am not able to use.. You are robbing me.