Struggling to cancel my Vodacom Fibre Contract.

I am receiving the worst service ever from Vodacom. Vodacom won't cancel my fibre service contract despite my notification that I had relocated and I requested to have the contract terminated. They continue to debit my account every month and promise that they are looking into my request and they would get back to me. I sent Vodacom an e-mail the first week of September notifying them of imminent relocation on the 30th September and requesting to have my fibre contract terminated. Two weeks later, when I did not get any feedback I called to find out if they had received my request; and they confirmed they had received it and it would be processed.

I informed them that my new place of residence did not have any Vodacom fibre, and I was getting my connectivity from another service provider. They asked for my proof of address to confirm that indeed there was no Vodacom fibre in my complex, which I provide. To date, Vodacom continues to debit my bank account. Every time I call to follow up, I get told the agent who is working on my query will call me back.

This is unacceptable, very poor service from Vodacom. There is already a new tenant that moved into the apartment where I used to live, who would have continued using the Vodacom link, so Vodacom is charging them for the service and also taking money from me.