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Philisa V
1 reviews | Active since Aug 2021
09 Mar 2023, 11:45
Struggling to cancel contract
I have been trying to cancel one of my contracts since December. First telephonically and it was confirmed that the contract is canceled. Fast forward to January I'm informed I still have a balance due, which I paid and was informed that contract will be canceled once that payment is confirmed. Again I'm receiving an invoice for the exact contract which I have been informed is canceled. What do I have to do to cancel this contract?!!!!
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Vodacom's replyOfficial
09 Mar 2023, 12:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Mar 2023, 12:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Philisa V's updateReviewer Update
09 Mar 2023, 15:36Thank you. I confirm I have received a response on Twitter via direct message. Thank you for your response and assistance.
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Philisa V's update09 Mar 2023, 15:36
Reviewer Update
Thank you. I confirm I have received a response on Twitter via direct message. Thank you for your response and assistance.