Struggling to cancel contract

<p>Why is it so difficult to cancel my contract? The cancellations department ( ********** ) is utterly useless. I have phoned through 5 times and all the consultants are very unhelpful, they act as if they are doing you a favour. And twice the phone was dropped on me. This is part of the reason I want to have nothing to do with Vodacom anymore. On 24/10 I sent through the signed quote, payment confirmation and copy of my id to ********** I was told this wil take 2 - 3 days, but I cannot get any feedback out of the call centre, it seems my request was not logged.</p> <p> </p> <p>I want to cancel my contract, BUT RETAIN MY NUMBER ON PREPAID as indicated on the signed quote.</p> <p> </p> <p>My cell no is ********** 315.</p> <p> </p> <p>Please assist ASAP</p>