Struggling to address billing issues

<p>Firstly I keep getting a threatening SMS telling me that I will be disconnected from the network as my account is in arrears. This arrears amount suddenly appeared this last week dated 30/06/2016. Interestingly my account is up to date until this amount reflected. I have contacted Vodacom's ********** number on six (6) occassions in the last week to address. No-one there can tell me for which month this amount is - in fact this morning Sifiso told me it is a billing problem that must be removed (the man is a scholar and a gentleman) my thoughts exactly. He tried to put me to Customercare (whatever) - ended up at upgrades. The runaround is crazy. To date no joy. The nice thing is that Vodacom cannot debit my account as I now only pay monthly. The other good news is that my other accounts are not at Vodacom anymore either.</p> <p>So now someone will tell me that a consultant will contact me and then I will need to provide a certified copy of my ID, account and possibly a fingerprint - this after I have a reference number: EC-044Z-2JGOIX to which I have sent all of the documentation.</p> <p>Absolutely poor service and not the first time I'm afraid.</p> <p>LG.</p>