LF
Louis F
1 reviews | Active since Jul 2017
23 Jul 2017, 11:01
Struggling getting feedback on return query
<p>I am generally satisfied with Vodacom but i have recently upgraded via vodacom online. The device was delivered as scheduled but i want to return the package as i am not satisfied with the device. I have contacted Vodacom 4 times in 4 days. Everytime i am promised that someone will contact me in a couple of minutes to arrange for pickup. This has not been done and i do not receive any reference number on this (my cell number is my reference number according to the agent). Vodacom has very strict return policy and I am trying my utmost best to get the packaged returned to them and i have even offerred to deliver it myself. Can someone please assist me with the query so that i can get this resolved asap? </p>
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Replies (3)
Vodacom's replyOfficial
23 Jul 2017, 11:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jul 2017, 11:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
LF
Louis F's updateReviewer Update
24 Jul 2017, 12:40Thanks for your reply, Vodacom tried to contact me (on the incorrect number) and i subsequently missed the call. I did receive an sms stating that the upgrade cannot be reversed as the device is still with me. That is the reason why i have posted on this website. I am trying to return the device to Vodacom for the last week withou any sucess as you should contact me to arrange for pickup and this is not happening! Please contact me and arrange for collection of the device as I am really frustrated with the processand i want this resolved asap please!!
LF
Louis F's update24 Jul 2017, 12:40
Reviewer Update
Thanks for your reply, Vodacom tried to contact me (on the incorrect number) and i subsequently missed the call. I did receive an sms stating that the upgrade cannot be reversed as the device is still with me. That is the reason why i have posted on this website. I am trying to return the device to Vodacom for the last week withou any sucess as you should contact me to arrange for pickup and this is not happening! Please contact me and arrange for collection of the device as I am really frustrated with the processand i want this resolved asap please!!
LF
Louis F's updateReviewer Update
06 Dec 2017, 06:35Hi Vodacom. I have unfortunately been "forced" onto Hello Peter again, still regarding the same "transaction" as above. The device has been collected eventually, but i was incorrectly billed for 2 months for the device. I have contacted the accounts department twice for refund, with absolutely no help at all after they confirm over the phone everything is fine and the account will be corrected during the next 72 hours. I have also contacted Vodacom online numerous times regarding the current status of my account. The upgrade should have been reversed in its entirety for me to be able to upgrade now. This has not been done, and I am subsequently not able to upgrade and get a new device (to a higher contract, to pay you more money!!!) and i am seriously considering a move to another network as I cannot phone once a month every month for 5 months trying to resolve anything with no assistance at all. Can someone please help me with this to get this resolved. I have been a Vodacom customer for 12 years and currently I am making use of 4 different Vodacom contracts, but I cannot struggle like this the whole time, i feel it is not acceptable. Please help!!
LF
Louis F's update06 Dec 2017, 06:35
Reviewer Update
Hi Vodacom. I have unfortunately been "forced" onto Hello Peter again, still regarding the same "transaction" as above. The device has been collected eventually, but i was incorrectly billed for 2 months for the device. I have contacted the accounts department twice for refund, with absolutely no help at all after they confirm over the phone everything is fine and the account will be corrected during the next 72 hours. I have also contacted Vodacom online numerous times regarding the current status of my account. The upgrade should have been reversed in its entirety for me to be able to upgrade now. This has not been done, and I am subsequently not able to upgrade and get a new device (to a higher contract, to pay you more money!!!) and i am seriously considering a move to another network as I cannot phone once a month every month for 5 months trying to resolve anything with no assistance at all. Can someone please help me with this to get this resolved. I have been a Vodacom customer for 12 years and currently I am making use of 4 different Vodacom contracts, but I cannot struggle like this the whole time, i feel it is not acceptable. Please help!!