Struggling

Vodacom is one of the most dishonest companies I have ever gotten involved in. I cancelled my one contract with the idea of getting wifi for my home. The agent who assisted me sold me a wifi contract over the phone. The deal sounded amazing. Because I have burned my fingers once before, I requested that all documentation be sent to me in order for me to go through it and so that i can cancel if I don't want to continue. I was told that he had already sent my quotation and that i can cancel if i don't want to continue. I also requested a quote for the cancellation of my other contract (that quote I did receive). On the 27th I received a notification that my router would be delivered that day. I signed the document and attempted to phone Vodacom because I still had not received my documents. I could not get through. I tried phoning 3 times. I did not open the package. On 28/02/2025, I made a call to Vodacom again whereas a very honest agent told me to immediately phone the after sales department to cancel the contract, which I did. I was informed that I shouldn't have signed for the package and arrangements were made for the package to be collected. After a few days I should phone again and they will reverse the upgrade. Skynet has collected the package, I have spoken to the driver, he has confirmed that the parcel was given back to Vodacom and still, this issue is not resolved. The team from Vodacom said that they will phone me back and I am still waiting. I urgently need to sort this out. Last I spoke to them they still could not trace this package. I am so frustrated!