Struggle to upgrade fibre for almost a month

I app**** on the 18th of december 2025 to have my fibre line speed upgraded from 50mbs to 100mbs.

Today is the 12 of January 2026 and I still have not been upgraded.

I have been witj vodacom for over 30 years. I had the fibre line for more than 5 years. Now they tell me I need to be vetted.

Every day when I call I am told it is a sales problem when I speak to sales they say it is a support problem.

They have no idea what treating your customers fairly means